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Exchange Items Policy

Supplemental to the Main Terms and conditions of sale.

Exchange Items
Some items offered for sale are "Exchange" items requiring the customer to submit their own unit first in advance of receiving a replacement.
Exchange items are typically of high value and difficult to replace therefore customers are strongly advised to use a signed-for delivery service together with adequate postal insurance.  

Damaged Items received in exchange:
Where the exchange item's condition is deemed unacceptable by the company (at the Company's sole discretion)  the exchange item will either be:
a) modified instead of a replacement pre-modified unit being issued (note this may add a number of days to the turnaround time, or
b) it will be returned to the customer at the customer's expense (a refund less return postage will given).

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